Frequently Asked Questions (FAQs)
Our returns policy
We provide a complimentary return within 2 weeks of receiving the package policy for select items. (Please note that underwear cannot be refunded unless damaged). Your refund will be credited to your account within 14 to 21 business days.
How do I process a refund?
Instructions for returning packages are provided in the packaging. If you're still uncertain, please complete the request form on our 'Contact' page.
Can I exchange my order if it's not the right fit?
Yes - we provide a complimentary return within 2 weeks of receiving the package policy for select items. (Please note that underwear cannot be refunded unless damaged).
Can I return my order for a full refund?
Yes - your refund will be credited to your account within 14 to 21 business days.
Which countries do you ship to?
Regrettably, being a small company, we're presently only able to ship within the UK. Please stay tuned for updates, as we aim to expand our shipping options in the near future.
How long does delivery take?
Since all our products are handcrafted, delivery times can vary between 5 to 14 days, depending on demand.
How do I track my order?
How do I use the size and style recommendation tool?
Report an issue
If you encounter any issues, please fill out the form on the 'Contact' page, and someone will respond within 24-72 hours.